Have you stayed at Marriott Hotels? You could claim data breach compensation

In November 2018, Marriott International Hotels revealed a personal data breach, compromising the personal data of 340 million customers.

It is estimated that 7 million people in the UK have been affected. Marriott International Hotels is the parent name for many different brands.

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Your Questions Answered

In November 2018, Marriott International Hotels revealed that they had suffered data breach of customers personal data. Approximately 340 million customers of Marriott globally were affected, with around seven million UK residents also affected.

The personal data that was stolen included:

  • Card payment details – including CVV number and expiry dates
  • Full name
  • Home addresses
  • Passport details – including dates of birth and passport number
  • Email addresses
  • Telephone numbers
  • Gender
  • Reservation dates

Marriott contacted millions of customers in November 2018 to notify them of the data breach. This was sent with the subject ‘Starwood Guest Reservation Database Security Incident’ using the email address starwoodhotels@email-Marriott.com.

However, you may still have been affected even if you can’t find or didn’t receive this email. If you stayed at Marriott property at any point between 2014 and 2018 you should get in touch with us and we can check.

Anyone who has made a reservation under a hotel or property owned by Marriott International at any date prior to 10 September 2018 can make a claim.

You must have been a resident of England and Wales at some point during that period and have been aged 18 or over.

Any hotel owned or managed by Marriott Hotels or Starwood Hotels. This includes:

  • W Hotels
  • Aloft Hotels
  • St. Regis
  • The Luxury Collection
  • Sheraton Hotels & Resorts
  • Westin Hotels & Resorts
  • Element Hotels
  • Tribute Portfolio
  • Le Méridien Hotel & Resorts
  • Four Points by Sheraton
  • Design Hotels
  • Starwood Timeshare properties


The Marriott Hotel brand is also known as Marriott International Inc., Marriott Hotels International Limited, Marriott Hotels Limited, Starwood Hotels and Resorts Worldwide LLC, Sheraton Hotels (England) Limited and Starwood Services (UK) Limited.

We work on a no-win-no-fee basis, so you won’t have to pay to start a claim. In the unlikely event that you’re unsuccessful, it won’t cost a thing.

In addition to claiming for the data breach itself, you can pursue compensation for damages and distress. Any financial losses or emotional distress suffered due to the Marriott Hotels data breach can be included in your claim. You can still make a claim if you’ve not suffered these.

If your case is successful, you will receive compensation due to Marriott’s failure to protect your personal information. The exact amount that each claimant will receive will be assessed by the court.

To make a compensation claim, simply get in touch with us. Our experts will assess your situation and get back to you to begin your compensation claim.

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